Insurance Portal
6 Courses
Business Courses
Customer Service: Handling Complaints
This course teaches you how to turn negative customer complaints into positive experiences. You'll learn strategies for handling feedback, addressing online complaints, and using negative reviews as marketing tools. Interactive activities help solidify your understanding of the concepts.
Business Courses
Introduction to Ethics and Professional Conduct
Ethical behaviour is vital in all life areas. This course emphasizes continuous professional development to stay updated on ethical standards, improve decision-making, and learn from case studies. It covers basic ethics, business ethics and dilemmas, and the importance of professional conduct, especially in the South African business context.
Business Courses
Cybersecurity & Internal Threats
With today's technological boom, it's important to know how you can protect yourself against cyberattacks and insider threats. This course will teach you the concepts of cybersecurity, cyberattacks, insider threats, and some preventive measures to help you stay protected.
An Introduction to Cybersecurity
This course explores the field of Cybersecurity, teaching you about different types of malware and attacks, how to identify these threats, and basic online safety practices. By the end, you will understand the importance of online safety and the potential consequences of cyberattacks.
Business Courses
The Basics of First Aid
This First Aid Basics refresher course is for individuals seeking to update their skills in handling common injuries and emergencies. Ideal for educators, parents, coaches, and workplace first aiders, it combines theory with practical exercises, including hands-on practice and simulations. Participants will revisit essential principles, learn the latest techniques, and gain confidence to act decisively in real-life situations.
Business Courses
Phone Etiquette Training
This phone etiquette course equips professionals with essential skills for effective telephone interactions. Designed for customer service reps, sales professionals, and others, it combines interactive learning, scenario-based practices, and expert feedback. Participants will learn to communicate with confidence, professionalism, and courtesy, enhancing customer perception and business success.